1. Enquiry versus booking
Submitting an enquiry or receiving an EQ reference does not create a booking. A quotation or itinerary proposal remains subject to availability and confirmation.
2. Quotation review and customer approval
Check the route, dates, passenger names, fare conditions, baggage, price, payment schedule and supplier terms before approving. Your approval must be clear; silence is not acceptance.
3. Passenger-name verification
Names must match the travel documents that will be used. Corrections may be unavailable or subject to supplier fees. Do not send passport information through the public enquiry form.
4. Supplier terms and payment requests
The airline or travel supplier’s conditions form part of the confirmed arrangement where provided or linked. Payment requests should state what is being purchased, the amount, deadline and relevant refund or cancellation restrictions.
5. Fare and availability changes
Fares and availability can change until the supplier accepts the booking and written confirmation is issued. We will seek renewed approval where a material price or itinerary change occurs.
6. Confirmation documents
Check every ticket, voucher and confirmation promptly. Report errors without delay. An EQ reference is not an airline booking reference or ticket number.
7. Amendments, cancellation and refunds
Requests remain subject to supplier rules, availability, fare differences and charges disclosed to you. Some fares are non-changeable or non-refundable. Refund handling follows supplier approval and applicable law; statutory rights remain unaffected.
8. Missed flights and no-shows
Failure to arrive or check in on time may result in cancellation of affected or later journey sectors under airline rules. Contact us and the supplier promptly if disruption occurs.
9. Baggage
Allowances depend on the airline, route and fare. Check the final confirmation. Excess, oversized or special baggage may attract charges. FareConnect does not guarantee an allowance unless it appears in the final itinerary.
10. Special assistance
Request assistance as early as possible. Requests remain subject to airline, airport or supplier confirmation. Share only practical information that is reasonably necessary; fulfilment is not guaranteed until the supplier confirms it.
11. Schedule changes
Airlines may change schedules or operations. We will pass on information received and assist where reasonably possible, but applicable passenger rights depend on the carrier, law and circumstances.
12. Supplier insolvency and protection information
Any applicable financial, airline or supplier protection will be identified in the specific booking information where relevant. Customers should not assume ATOL, ABTA or other protection applies unless it is expressly confirmed in writing.
13. Travel insurance and complaints
Consider suitable insurance for cancellation, medical needs, baggage and disruption. Complaints should follow our Complaints Procedure and may also need to be directed to the relevant supplier.
14. Contact details
Fare Connect Ltd, Company No. 17312015, registered in England and Wales. Registered Office: Prime Apartments, 483 Green Lanes, London, N13 4FG, United Kingdom.
Email hello@fareconnect.co.uk · Phone +44 (0)20 8148 5935 · WhatsApp +44 7562873367. Meetings are by prior arrangement only.